FAQ

We understand that you may have some questions about our products, services, and policies, and we have compiled some of the most commonly asked questions and answers below.

Q: What is your jewellery made of?

A: Our jewellery is crafted using 18ct gold plated sterling silver, which ensures the durability and longevity of each piece.

Q: Do you offer Afterpay or Zip Pay?

A: Yes, we offer both Afterpay and Zip Pay as payment options at checkout, making it easier for you to purchase your favourite pieces.

Q: How long will it take to receive my order?

A: We understand that you want to receive your order as soon as possible, which is why we offer express shipping through Australia Post. All orders are shipped within 24 hours of purchase, and depending on your location, you should receive your order within 1-3 business days.

Q: What if I want to return or exchange an item?

A: We want you to be completely satisfied with your purchase, which is why we offer a 14-day returns and exchange policy. If you are not completely satisfied with your purchase, please contact our customer support team, who will be happy to assist you.

Q: What is the best way to care for my jewellery?

A: We recommend that you avoid exposing your jewellery to water, chemicals, and extreme temperatures to ensure that it maintains its shine and luster. Please refer to our Jewellery Care Instructions page for more information on how to care for your jewellery.

Q: Do you offer international shipping?

A: At this time, we only offer shipping within Australia. However, we are constantly exploring new opportunities and may offer international shipping in the future.

If you have any additional questions or concerns, please do not hesitate to contact our customer support team, who will be happy to assist you.